Returns and Refunds

You have 14 days from when your order was delivered to request a return, whatever the reason.
Items must be returned new, unused, unwashed, undamaged, and with all tags attached (shoes must be returned within their branded box)

At this time, Marella does not offer exchanges. We offer full refunds to your original method of payment within 14 days of the delivery date. If you need to change the size or color of an item, you may return the products and make a new purchase.

You have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.

As a Registered User you can send us your return request directly from your MyAccount:

1. Log in to your MyAccount

2. Select View and Manage Your Orders

3. Select the order you wish to return

4. Select the items you wish to return and provide a reason

5. You will receive your return instructions email within the next 24 hours

Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at a location of the courier.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, should you choose not to use the provided label and ship via a different carrier, Marella is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.

Your package will be taken care of by the Quality Control Department and necessary checks will be carried out. If successful, after a few days you will receive an email confirming that your refund will be issued.

You have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.

As an unregistered user, you will need to contact our Customer Care Department by phone or email to request a return.

24 hours after you have made your request you will receive your return instructions email. You may then download and print the label, securely attach it to your original packaging, and drop your package off at a location of the courier.

Remember registering for a My Marella account allows you to request a return even easier and faster.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, should you choose not to use the provided label and ship via a different carrier, Marella is not responsible for packages lost or damaged in transit, and shipping costs will not be reimbursed.

The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you are unable to contact UPS or if you do not collect the order from the collection point, the package will be returned to our warehouse for a full refund. Regrettably, we are unable to reroute packages at this time.

In the case of any kind of defects you can return the item easily.
If you are a registered user, log in to your My Account, go to My Orders section, select "Request Return" and specify your problem.
If you are not a registered user, please start the procedure here.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.