Yes! You have 14 days from when your order is delivered to request a return. Upon request, you will receive a pre-paid UPS return label within 24 hours. Items must be returned new, unused, unwashed, and undamaged. Please return items in their original packaging with all tags attached.

At this time, Marella does not offer exchanges. We offer full refunds to your original method of payment within 14 days of the delivery date. If you need to change the size or color of an item, you may return the products and make a new purchase.

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy, and delivery is completely free.

As a Registered User you can send us your return request directly from your My Marella account:

1. go to your profile page
2. Select View and Manage Your Orders

3. Select the order you wish to return 

4. Select the items you wish to return and provide a reason

5. You will receive your return instructions email within the next 24 hours

Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at any UPS location (a list of locations is available at Ups.com/dropoff).

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Should you choose not to use the provided label and ship via a different carrier, Marella is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

Using the "Customer Care/Ask for your return" option in the menu, you can return an item even without being registered.

Just follow the information found in the pop-up which will appear.

We will send you a mail with the Tracking Number to track your return as soon as your package reaches the UPS centre handling your shipment to our warehouse.

Your package will be picked up by our Quality Control Office which will check the conformity of the return. If the outcome is positive, you will receive a confirmation mail within a few days with the reimbursement arrangements.

If your return is not approved, our Customer Services will contact you.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a delivery service with tracking option, so that you can trace your package at any time.

 

In the case of any kind of defects you can return the item easily.

If you are a registered user, log in to your My Marella account, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.

After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.