FAQ

Shopping on our site is quick and easy:

1. Browse the catalog and select the product(s) you want

2. On the product details page select the size and color you prefer

3. Click on "Add to Shopping Bag"

4. A summary window will open. Click on "View Shopping Bag and check out."

5. Enter the delivery address and proceed to check out

6. Enter payment information you may pay with any major credit card (MasterCard, Visa, American Express) or PayPal.

6. Click complete the purchase

No, you do not need be registered on our site to make purchases.

However, registration is fast, free, safe and gives you many advantages:

- receive updates on your order and check past purchases
- save your delivery preferences
- request returns and check your refunds online
- receive exclusive updates from the world of Marella

To save and share your favorite products, you must be a registered user.

1. browse the catalog and click on the product you are interested in
2. on the product details page select your preferred size and color
3. click on "Add to Wishlist"

You can share your Wishlist with your friends and complete the purchase at any time. 

As items in your order ship, you will receive emails with tracking information and any updates regarding the status of your order.

Registered users can also follow the progress of the delivery from My Account, in the "My Orders" section.

Due to system limitations, Marella is unable to make changes to orders once they have completed processing. Therefore, it is important to contact us as quickly as possible with any change requests. We kindly ask you to please check your shopping bag and all the information you provide carefully before completing your order.

In any case, you may request the return of the item(s) within 14 days of delivery of the order for any reason. You can find more information in "Returns and Refunds" and in "Terms and Conditions."

On the product details page, under "Sizes and fitting", you can consult the "Size Guide".

For more information please contact Customer Services.

You can find the "Contact us" button at the bottom of every web page. By clicking on it, you will be provided with a phone number and a form to send an email.

Any costs relating to other forms of contact are non-refundable.

To cancel an order, please contact us at customercare@usa.marella.com.  You will need to provide us with the order number located in your confirmation email and the reason for cancellation. For logistical reasons, it is not possible to cancel your order once it is ready to be shipped. Therefore, it is important to contact us as quickly as possible with any cancellation requests.

Payments are not finalized until the time of shipment. Upon cancellation, payment will not be finalized and your order will not ship. Any pending charge on your account will fall off in a few business days, depending on how quickly your bank processes the release.

Unfortunately, Marella does not offer price matching or price adjustments at this time.